Tour Desk Manager

Abraham Tours

Tour Desk Eilat

We are looking for our next Abraham Tour Desk Manager!
Abraham Tours is looking for a Sales & Service Manager, to lead our Travellers Center team, located in Abraham Hostel Eilat.

The Tours Desk operates every day, including weekends & holidays, and has two main functions:
- Giving information and guidance to independent tourists about travelling in Israel & the Middle East, and more specifically our tours.
- To serve as the sales and costumer service point of Abraham Tours in our Jerusalem hostel.

Job Description:

  • Responsibility for all sales and costumer service in the Eilat desk: meeting sales goals, reports & data analysis, and dealing with complex situations.
  • Managing a team of 4-5 employees: in charge of the recruitment, training, management and development of the team members.
  • Dealing with the operational aspects of local tours in the Eilat area.
  • Job Requirements:

  • At least one year experience in costumer service - a must!
  • Very high level of English
  • Ability to work under pressure and have a meticulous attention to details
  • Ability to lead and motivate employees as well as work in a team
  • Experience in management - advantage
  • Experience in the tourism field - advantage
  • Th position is full-time, with changing hours (occasionally evenings and weekends), including doing shifts at the desk.

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