arrow&v

Reception Manager

Tel Aviv

Reception
Who we are
Abraham Hostels & Tours are a group of fun and friendly hostels that cater to independent travelers looking to explore Israel and experience our beautiful country and the Middle East to the fullest. Our Four hostels are located in Jerusalem, Tel Aviv, Nazareth and Eilat and we operate tours all around Israel, the West Bank, Egypt and Jordan! To us, a hostel is more than just a place, it’s all about the people.

What the role is
Overall responsibility for the field of service and sales at the reception. The position is part of the hostel's management team. The position is full time, 5 days a week and includes availability for shifts on weekends (about once a month). Availability to start work immediately is required.

What you will be doing

  • Manage the reception staff (about 10 employees), including the onboarding, training and handling professional and personal problems
  • Daily and weekly work schedules and staff meetings
  • Guest relations and handling special problems or situations
  • Determine the level of customer service and maintain high standards
  • Maintain the high level of ratings and reviews
  • What you should have

  • At least two years' experience in customer service
  • Experience in team management
  • High level English and Hebrew
  • Connection and love for the world of backpacking and independent tourism
  • Excellent interpersonal skills and leadership skills
  • High level of organization
  • Experience in booking/reception in tourism/hotels - an advantage

  • Israeli citizenship or work visa in Israel is required for this position!
  • Candidates should submit their CV in English, along with a short description of their travel experience. Israeli citizenship or work visa in Israel is required for this position!